Beach Stant, LLC

Frequently Asked Questions

Beach Stant, LLC Frequently Asked Questions

Have a question about our products and services?  Browse through our most frequently asked questions to find a quick answer!

Malware

Where does malware come from?

Spyware/malware programs are authored by clever programmers, and then delivered to your computer through covert Internet installs. Usually, malware will piggyback on innocent-looking web page components and otherwise-benign software such as game demos, MP3 players, search toolbars, software, free subscriptions, and other things you download from the web. Subscribing to online services is especially bad for getting malware. In particular, whenever you sign up for a so-called "free" service or install new software, you must accept an "end user license agreement" (EULA). The fine print of the EULA will often include the phrase "the vendor is allowed to install third-party software on your computer". Since most users don't bother to read this EULA fine print, they naively click "accept", and install malware out of sheer ignorance.

What kind of personal information can malware steal?

This varies from the non-confidential to the extremely-personal. The malware may simply steal a listing of your MP3s or recent website visits. Malware may also harvest your email address book. At its very worst, malware will steal your banking PIN, your eBay login, and your Paypal information (aka "keystroke logging" identity theft). Yes, spyware/malware is a very serious Internet problem that threatens everyone's personal privacy, and network administrators everywhere are deeply concerned.

What does malware specifically do to my computer?

Malware will perform a variety of nasty activities, ranging from simple email advertising all the way to complex identity-theft and password-stealing. New nasty functions are created every week by malware programmers, but the most common malware functions are:

  • Malware steals your personal information and address book (identity theft and keystroke-logging).
  • Malware floods your browser with pop-up advertising.
  • Malware spams your inbox with advertising email.
  • Malware slows down your connection.
  • Malware hijacks your browser and redirects you to an advertising or a phishing-con web page.
  • Malware uses your computer as a secret server to broadcast pornography files.
  • Malware slows down or crashes your computer.

General

How do I submit a quote request?

Generally, direct email is the easiest way to submit a quote request since we are able to review all your project specifications.

We do our best to respond to all inquiries within 24 hours of submission.

How can I contact Beach Stant, LLC?

We offer a variety of contact methods for your convenience.


Billing

How do I get a copy of my invoices/order history?

Simply login to your client account on our website and you will be able to download a digital copy (Adobe PDF) of all your invoices and order history.

You can also review all of your domain registrations and update your contact details 24/7!

How are orders placed securely through your billing system?

This website is on a dedicated IP address and utilizes a 256-bit encryption SSL Certificates issued through RapidSSL CA to process payments. The connection uses TLS 1.0 and is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.

What forms of payment does your company accept?

We accept all major credit cards (Visa, Mastercard, Discover, and American Express).  Additionally, we accept business checks and cash payments if you prefer.

Web Development

How do I register/transfer a domain name?

In order to register or transfer a domain with us we require all clients to have at least a Starter hosting package.

Once you have created an account with us you may order an unlimited number of domains through our innovative registration system.


Technical Support

Do you setup house calls or take drop-off computer repairs?

Both!  We are happy to setup an appointment at your home during regularly scheduled business hours if you live within the Hampton Roads area.

Additionally, you can drop off your desktop or laptop at our office if you are in the area!


Print Marketing

What is your refund and shipping policy on marketing materials?

Once you have approved a digital proof of a specific print marketing product (i.e. T-Shirt design, business card layout) and these items are ordered on your behalf there is absolutely no refunds.  

If the product; however, is cosmetically defective (i.e. some shirts have incomplete design) we will re-order the damaged quantity at no extra charge to you.  You must return all "defective" products to our office in order to qualify for this policy.

All orders are sent with no packaging or shipping costs to you unless via otherwise specified.  If you need merchandise by an important deadline, we can provide Next Day or Overnight shipping for an extra fee for expedited service.

Here is our estimated shipping time chart for the United States:

Beach Stant, LLC Estimated Shipping Times


Domains

What is a domain name?

A domain name is a unique address or identifier on the World Wide Web. One easily recognizable example is google.com: Type that domain name in your browser address bar, and the worldwide system of name servers connects your computer to the content of the Google web site.

Domain names are sometimes referred to as the real estate of the World Wide Web. A domain name gives you exclusive rights to a unique parcel on the Internet landscape.

How do I register/transfer a domain name?

In order to register or transfer a domain with us we require all clients to have at least a Starter hosting package.

Once you have created an account with us you may order an unlimited number of domains through our innovative registration system.


SEO

What is Search Engine Optimization (SEO)?

Search Engine Optimization is the process of increasing the chances of a website achieving higher rank in search engine results, thereby increasing the number of web surfers that actually find and visit the website.

Why is it important to get a high ranking on major search engines?

The majority of people use major search engines to find what they are looking for. Websites appearing in the top positions (1-10) on major internet search engines (Google, Yahoo, MSN) get the most traffic.

Why does my website not have a high ranking on search results?

There could be many reasons, including:

  • Failure to optimize the website
  • Choosing keywords unrelated to your content
  • Quality text links from other websites will also help to boost traffic and rankings.

How long does it take to get listed on search engines?

This really depends on the nature and quality of your site and your budget. You can get listed right away by a search engine advertising system via "sponsor links," but it will cost you money! If everything is OK on your site, it usually takes from two weeks to several months to get indexed by a search engine. Remember, indexing and high ranking are different.


Analytics

What are site analytics and how will this help me?

Site analytics shows you how visitors found your site and how they interact with it. With this information, you can improve your return on investment, increase conversions, and make more money on the web.

You'll be able to compare the behavior and profitability of visitors who were referred from each of your ads, keywords, search engines, and emails, and gain valuable insight into how to improve your site's content and design. However large or small your site, and however you drive traffic to it -- whether it's unpaid search, partner sites, AdWords, or other cost-per-click programs we can help you track it all.

All of this information is presented in intuitive, thorough, visual reports.

What does Bounce Rate mean?

Bounce rate is the percentage of single-page visits or visits in which the person left your site from the entrance (landing) page. Use this metric to measure visit quality - a high bounce rate generally indicates that site entrance pages aren't relevant to your visitors. The more compelling your landing pages, the more visitors will stay on your site and convert. You can minimize bounce rates by tailoring landing pages to each keyword and ad that you run. Landing pages should provide the information and services that were promised in the ad copy.


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